Are You Tired of Being Condescended To?
In the past 10 days, three people from different organizations have complained to me about a boss or colleague who’s behaved condescendingly toward them. Not one of the three is a slouch, or a junior... Continue reading
This Is How to be a Leader in Name Only
Aspiring, self-aware leaders think of leadership as a practice and a way of life. They’re always looking for growth opportunities and greater self-mastery, whatever their rank or title. And yet a surprising number of executives... Continue reading
Your Complaint Was Refused? No Surprise, They Don’t Care
If an employee ever says the equivalent of, “Please don’t tell me about your problem; I really don’t want to know,” you can be sure that the organization has bigger problems than the one you... Continue reading
How to Save Yourself from Being Manipulated
This piece was originally posted three years ago, on 6/27/17. Sadly, it's still relevant. 6/20/20 One of the particularly interesting things about the recent testimony from fired FBI Director James Comey in front of the... Continue reading
To Be Successful with Millennials, Bring Them in the Right Way
I’m often asked why Millennials complain so much about their jobs and leave their jobs so quickly. I usually answer with a question: How are you hiring and engaging them? If you want your Millennial... Continue reading
In What Ways Is Your Work Like a Cocktail?
It’s a rare thing to chuckle your way through a book on management and leadership. But I was so entertained by The Perfect Mix: Everything I Know About Leadership I Learned as a Bartender by... Continue reading
How to Get Ready When You Have to Deliver Bad News
However hard it is for you to be the bearer of bad tidings and to take responsibility for getting the delivery right, take the opportunity to prepare. At minimum, preparation consists of three stages: Determining... Continue reading
3 Practical Ways to Prevent United Airlines-Style Damage
Oscar Munoz, the CEO of United Airlines, recently ran a public letter of apology as an ad in several major newspapers. A much more detailed, self-abasing version of the apology was sent as an email... Continue reading