How to Strengthen Your Credibility So Your Team and Colleagues Trust You Again
How do you demonstrate credibility with your team members, colleagues, and boss so that they’ll have confidence in you? The biggest chunk of credibility is keeping your commitments. It’s not enough to appear -- or... Continue reading
How to Do Better by Talking — and Listening — to Yourself
Self-improvement can seem like too much work if you don’t feel strong enough or you’re not quite sure you’re worth the investment. People in Western cultures often find it difficult to be kind to themselves.... Continue reading
How Service Apologies Backfire
If an apology is observably insincere, what’s the point? Politicians, celebrities, and athletes are often taken to task for pro forma or grudging apologies that don’t express true remorse, take responsibility, show recognition of the... Continue reading
4 Surefire Tactics for Increasing Accountability
Do you worry that a lack of accountability is swamping your organization with overall ineffectiveness and bad feeling? Regardless of your rank or role, here are four ways to build a floodwall against further inefficiency... Continue reading
We Can Make Big Problems When We Don’t Talk Enough About Accountability
What do executives mean when they demand accountability? And what do employees mean when they complain that no one in the company has any? Usually, they mean that someone should have decided, acted, or otherwise... Continue reading
10 Ways to Keep Your Team Motivated
You can’t directly motivate anyone, but you can definitely create conditions in which people choose to contribute, participate, innovate, and push themselves. Demonstrating your own commitment helps set the bar for the team -- not... Continue reading
As Your Leader, I Could Be Wrong
Challenging a leader’s directives can be frightening. “The powerful are often oblivious to their impact,” wrote Adam Galinsky in a New York Times article, “When in Charge Your Whisper May Feel Like a Shout.” So... Continue reading
Please Don’t Make the Mess Your Manager Made
Everybody’s had at least one boss they didn’t trust and desperately wanted to escape. But you probably learned invaluable lessons from that boss about how people should and shouldn’t be treated. You might even have... Continue reading