Isn’t It Time to Stop Solving Your Team’s Problems for Them?
If you care about developing the people on your team to be junior execs and eventually senior leaders, make sure they can manage the organizational, interpersonal, and market problems that will inevitably come their way... Continue reading
3 Disruptive Reasons That You Might Need to Fire a Customer
When a business has to fight for every sale, the idea of intentionally turning customers away seems like sacrilege. In fact, taking advantage of customers is such a common societal trope that there’s a plethora... Continue reading
Do You Know How to Handle the Challenges of Urgency?
Urgency in the workplace has crucial uses -- and some destructive misuses. Yes, urgency may be exactly what’s needed to confront an actual emergency, serious risk, or persistent negative circumstance. But too many managers and... Continue reading
How to Strengthen Your Credibility So Your Team and Colleagues Trust You Again
How do you demonstrate credibility with your team members, colleagues, and boss so that they’ll have confidence in you? The biggest chunk of credibility is keeping your commitments. It’s not enough to appear -- or... Continue reading
How to Do Better by Talking — and Listening — to Yourself
Self-improvement can seem like too much work if you don’t feel strong enough or you’re not quite sure you’re worth the investment. People in Western cultures often find it difficult to be kind to themselves.... Continue reading
How Service Apologies Backfire
If an apology is observably insincere, what’s the point? Politicians, celebrities, and athletes are often taken to task for pro forma or grudging apologies that don’t express true remorse, take responsibility, show recognition of the... Continue reading
4 Surefire Tactics for Increasing Accountability
Do you worry that a lack of accountability is swamping your organization with overall ineffectiveness and bad feeling? Regardless of your rank or role, here are four ways to build a floodwall against further inefficiency... Continue reading
We Can Make Big Problems When We Don’t Talk Enough About Accountability
What do executives mean when they demand accountability? And what do employees mean when they complain that no one in the company has any? Usually, they mean that someone should have decided, acted, or otherwise... Continue reading