Want to Give Good Service? You Need to Stay a Step Ahead
On Sunday morning, Daughter and I went to a local diner where the food is always good, but the service is often iffy. Our waitress had been somewhat unhelpful in the past, so I studied... Continue reading
Do You Suffer from These 4 Ways Colleagues Make Each Other Nuts?
You see your colleagues every day, or at least several times a week. You all get along, appreciate each other’s good intentions, and care about the company. And yet, some of your colleagues’ behaviors drive... Continue reading
This Is Why Good Leaders Want You to Call Home
Some time ago, James Altucher posted a piece on LinkedIn about bad leaders that I loved. The part I loved the most was his sixth point, relayed here exactly as he put it: “BAD LEADERS... Continue reading
Are You Unhappy About Employees Wasting Time on Facebook?
Sometimes a small question is actually about a bigger issue. This was the case when a faithful reader’s recent question got me thinking in two different directions: What could she do about an employee who... Continue reading
What You Need to Know If You Work with Overly Urgent Employees
It’s aggravating and distracting to work with a passive-aggressive colleague, but it can be just as frustrating to work with someone who’s too active, too intense, and yet has too little to show for it.... Continue reading
How to Use Praise to Help Strengthen Strengths
In the last session of a workshop series on teamwork with an up-and-coming group of middle managers, I led the group through an exercise around an activity that we don’t do often enough, either in... Continue readingDon’t Paper Over the Reality of Customer Experience
You’ve probably seen that embarrassing Seinfield episode (weren’t they all?) when Elaine is in a public restroom and realizes that there’s no toilet paper in her stall. If this has ever happened to you, it... Continue reading
Do You Need to Work with Someone Who Rolls Over and Plays Dead?
Has this happened to you? You may think you have a clear agreement with a colleague about concepts, details or both, but then nothing happens. They seem fully on board in meetings and public settings,... Continue reading