When texting was first adopted in the workplace, it was used primarily for emergencies, such as resolving critical customer problems, rescheduling crucial meetings, dealing with service interruptions, or issuing vital, staff-wide notifications. Now texting is... Continue reading
If you want good work, and even more good work, from employees, it helps to let them know what good work looks like, and to praise them when you see them delivering it. For most... Continue reading
Why is it that we go to so many meetings and yet so little seems to be accomplished? The answer depends on whether you’re using meetings as get-togethers and encounters or as structured forums for... Continue reading
Whether you’re hiring a warehouse worker or a C-level executive, it’s a leadership responsibility to set new employees up for success. Failed integration always points back to the leader who didn’t plan properly, create and... Continue reading
The Thanksgiving holiday affords us a lovely opportunity to acknowledge the things we’re grateful for. At some holiday gatherings, it’s a tradition to go around the table — or around the house, if the table... Continue reading
Now that you’ve selected the right people, brought them into the organization, and let them know that they and their views matter, the next step is to help them shine in the jobs you’ve hired... Continue reading
When someone you care about comes to your home for the first time, it would be very strange to open the door, say hi, point to the bathroom in case they need to use it,... Continue reading
Last week’s post raised some of the fallacies regarding onboarding as well as its inadequacies. Much of what goes wrong with onboarding can come from an unexpected mismatch between the new hire and the organization... Continue reading
The buzzword onboarding is often used to declare that an organization knows what’s current and appropriate when it comes to managing new employees. According to the heavily footnoted Wikipedia entry: Onboarding, also known as organizational... Continue reading
Most organizations that realize they’ve made a mistake in caring for, servicing, or communicating with customers, expect to correct the mistake. Organizations need to go the next step, though -- not an extra step, mind... Continue reading
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