Why Onboarding Failure Is The Leader’s Responsibility
Whether you’re hiring a warehouse worker or a C-level executive, it’s a leadership responsibility to set new employees up for success. Failed integration always points back to the leader who didn’t plan properly, create and... Continue reading
Talking Turkey
The Thanksgiving holiday affords us a lovely opportunity to acknowledge the things we’re grateful for. At some holiday gatherings, it’s a tradition to go around the table — or around the house, if the table... Continue reading
Onboarding: Clarity Establishes Safety
Now that you’ve selected the right people, brought them into the organization, and let them know that they and their views matter, the next step is to help them shine in the jobs you’ve hired... Continue reading
How to Make Your New Employee Welcome Count
When someone you care about comes to your home for the first time, it would be very strange to open the door, say hi, point to the bathroom in case they need to use it,... Continue reading
How to Avoid Culture Shock Before Onboarding
Last week’s post raised some of the fallacies regarding onboarding as well as its inadequacies. Much of what goes wrong with onboarding can come from an unexpected mismatch between the new hire and the organization... Continue reading
This Is How Onboarding Can Take You Surprisingly Off Course
The buzzword onboarding is often used to declare that an organization knows what’s current and appropriate when it comes to managing new employees. According to the heavily footnoted Wikipedia entry: Onboarding, also known as organizational... Continue reading
The Problem’s If the Customer Doesn’t Know
Most organizations that realize they’ve made a mistake in caring for, servicing, or communicating with customers, expect to correct the mistake. Organizations need to go the next step, though -- not an extra step, mind... Continue reading
Try Not to Waste a Customer Care Opportunity
According to Wikipedia, Lean Manufacturing, sometimes referred to simply as Lean, “is a production practice that considers the expenditure of resources for any goal other than the creation of value for the end customer to... Continue reading