The Customer is always right, comes first, and is King! And Service is our middle name, with a smile. These are lovely slogans and declarations of intent -- but truthfully, people tend to pay more... Continue reading
For the past six weeks I’ve been writing about why employees need to be able to give their bosses feedback — and what both managers and organizations lose when they discourage that feedback. Now it’s... Continue reading
Any student of management will tell you that it’s stupid to ignore your staff’s feedback -- not to mention impolite, inefficient, and often directly and obviously damaging. You don’t necessarily have to act on staff... Continue reading
In recent posts, we’ve discussed the difficulty of approaching your management with critical feedback even if you’re full of compassion for their difficult situation and have chosen the most propitious time, place, and circumstances possible.... Continue reading
If you manage others, you may find it hard to believe that your subordinates aren’t comfortable engaging with you about the work and the workplace. But don’t assume it’s because they’re apathetic or weak. Leading... Continue reading
How do you get someone to hear you when it’s not their tendency to listen? If you want to speak candidly with management, give yourself the best chance of having an impact by choosing timing... Continue reading
We’ve all been there: We’ve worked for managers who don’t listen or don’t understand, who are unfailingly critical, ignorant, or worse. So where can you begin if you’re trying to make a case for yourself,... Continue reading
No matter how much I read (and write) about employee engagement and good management practices, it still amazes me how seldom employees share effective critical feedback with their management. This is not the usual whining,... Continue reading
I’m not a fan of inter-organizational benchmarking: It’s almost impossible to replicate someone else’s successes when you don’t have their operating model, or to replicate their practices or techniques when you don’t have their culture... Continue reading
I’ve been ordering a new drink at Starbucks lately. I’ve had this drink at one airport, one hotel, one highway rest stop, on two coasts, in three states, and at a number of local stores.... Continue reading
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