Early in my practice I did an operational assessment of a customer service center for a company where the turnover rate was going through the roof. One of the biggest lessons I learned was that... Continue reading
Consider these scenarios, each from a different organization, and the unfortunate, but logical, conclusions that can be drawn from each one: A lowest-level manager is disparaged by the other managers in her group because her... Continue reading
Last week, I made chicken soup again. If you read my earlier post about Fighting Fear with Chicken Soup, then you know what a big deal it was for me to make it the first... Continue reading
It’s hard for me to believe, but I’ve been blogging for a year -- rain or shine, brilliant inspiration or shoulder-to-the-wheel commitment. Sometimes I tried to write a couple of weeks ahead and sometimes I... Continue reading
Is happiness boring? It is, according to the “Anna Karenina principle.” Tolstoy’s famous opening line from the book of the same name says that happy families are all alike; unhappy families, on the other hand,... Continue reading
The sleep piece in the March 2011 issue of Workplace Wisdom received so many comments, chuckles, and questions in response that some additional suggestions seemed appropriate. If you have trouble actually making it to bed... Continue reading
Senior executives usually work at having strong relationships with their team members -- but surprisingly often, they don’t focus as strongly on their relationship with their team as a whole. What’s even more curious is... Continue reading
Seeking the “wisdom of crowds” is quite popular right now, and I’ve always believed in scanning the room to get the “sense of the group.” I’m also a big proponent of the value of teamwork... Continue reading
I resisted Twitter for a long time. 140 characters about, uh, lunch? Still, I do enjoy clever, and I appreciate good information -- and I certainly have opinions I can share. So after entering the... Continue reading
Can’t we all just be humans together? Certainly part of being human is the intelligent creation and use of tools, but I want to feel like I’m using them, not turning into one. What Do... Continue reading
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