One of the things that helps get me through challenges at work is how much I love my office. It makes a difference that I had complete control -- at least as much as the... Continue reading
One challenging Monday, after assessing the situation at hand, taking stock, and gauging the chances of success, I triaged my task list and rescheduled my afternoon as follows: 2:00 – Don’t jump out the window.... Continue reading
After the last couple of posts, some of you have commented that you like the idea of increasing your own happiness as well as raising the general level of happiness in your organizations, but that... Continue reading
One of the amazing things about happiness -- not just rose-colored-glasses pretending, wishing, and hoping everything will be all right, but actually feeling good -- is that if you persist in it long enough, others... Continue reading
Most people want to feel at least a little bit in control, to have some say over how they spend their time and what they have to do -- except for those folks who prefer... Continue reading
Leadership and managerial responsibility can be exciting, but being in charge can be draining, worrisome, and even frightening at times. So how can you stay on the upside to ensure successful performance for yourself and... Continue reading
Early in my practice I did an operational assessment of a customer service center for a company where the turnover rate was going through the roof. One of the biggest lessons I learned was that... Continue reading
Consider these scenarios, each from a different organization, and the unfortunate, but logical, conclusions that can be drawn from each one: A lowest-level manager is disparaged by the other managers in her group because her... Continue reading
Last week, I made chicken soup again. If you read my earlier post about Fighting Fear with Chicken Soup, then you know what a big deal it was for me to make it the first... Continue reading
It’s hard for me to believe, but I’ve been blogging for a year -- rain or shine, brilliant inspiration or shoulder-to-the-wheel commitment. Sometimes I tried to write a couple of weeks ahead and sometimes I... Continue reading
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