Here’s the other popular reader response to the series The Listening Post: What if you don’t think the other person is worth listening to? Or you don’t like or trust them? Harsh questions, these. The... Continue reading
In response to my short series The Listening Post, multiple readers wanted to know why they should bother to listen to someone who demonstrates poor listening techniques themselves. Why should I listen to someone who... Continue reading
Most of the (numerous!) questions that readers have written to ask me about listening are actually about the relationships within which the listening occurs -- or doesn’t. I address some of those questions in Why... Continue reading
Tom Peters, the well-known consultant, business writer, and speaker referred to as “the Red Bull of management thinkers,” tweets at least once a month about the fact that excellent listening is a strategic differentiator. Peters... Continue reading
We assume we know how to listen because we’ve been listening, or trying to listen, or thinking we were listening, virtually since birth. But listening isn’t intuitive: It takes effort, focus and practice to be... Continue reading
A reader of How to Get Your Point Across without Poking a Hole in Anyone and Q&A About Talking Side by Side sent in a sort of counterpoint question: How do you avoid having a... Continue reading
How to Get Your Point Across Without Poking a Hole in Anyone, must have struck a nerve. Readers emailed me more questions: Q: What if you prefer to talk face to face because you can... Continue reading
Most of us would love to communicate better, so we can make our case or get our points across. Our underlying goal is to understand the other well enough so we can make ourselves understood... Continue reading
What’s the best way to get stuff done? Especially when it’s something new and different? Here’s what I know: We all have different ways of dealing with new things, risky things. I’ve figured out that... Continue reading
Long, long ago, doubters said that if we were meant to fly God would have given us wings. These days you have to wonder: if we were meant to fly would we have to sit... Continue reading
Want help coping with conflict?
Download your free Field Guide to help you identify and resolve interpersonal conflicts. You’ll also get Liz’s monthly Workplace Wisdom emails from which you can unsubscribe at any time.