Most of us would love to communicate better, so we can make our case or get our points across. Our underlying goal is to understand the other well enough so we can make ourselves understood... Continue reading
What’s the best way to get stuff done? Especially when it’s something new and different? Here’s what I know: We all have different ways of dealing with new things, risky things. I’ve figured out that... Continue reading
Long, long ago, doubters said that if we were meant to fly God would have given us wings. These days you have to wonder: if we were meant to fly would we have to sit... Continue reading
Had a call with a client this morning. Business has been slow for him as it has been for so many. He runs a consultative service company, and described a number of concerns and frustrations:... Continue reading
I like the idea of hosting dinner parties, weekend potlucks, veritable swapmeets of desserts. I enjoy the initial planning, reviewing cookbooks and recipes ripped from magazines, deciding which dishes will go well with which. Am... Continue reading
A client’s customer service group was very upset about how dissatisfied some of their customers were with their company. One of the reps spoke quite negatively about how terrible their products were, because “everyone was... Continue reading
Here’s the scenario: quiet house, dark bedroom, the beginning of another jam-packed hectic day. “Sweetie Pie,” you say, “it’s time.” And for one reason or another, whether this is the typical morning routine or something... Continue reading
On Wednesday evening my family will celebrate Rosh Hashanah, the Jewish New Year. More specifically, nineteen people will sit down at our table about 45 hours from the time I started drafting this post, and... Continue reading
Went to dinner with a client pal in one of those upscale, plush steakhouse chains where the wait staff wears little butchershop aprons. The tables were far enough apart for a sense of privacy and... Continue reading
En route to a client for a couple of days of leadership and team development, the weather was simultaneously fierce and changeable as forecast. Amid dark thunderclouds and pelting rain were startling outbreaks of sun... Continue reading
Want help coping with conflict?
Download your free Field Guide to help you identify and resolve interpersonal conflicts. You’ll also get Liz’s monthly Workplace Wisdom emails from which you can unsubscribe at any time.
