The Listening Post, Part II: Receptivity and Responsiveness
Tom Peters, the well-known consultant, business writer, and speaker referred to as “the Red Bull of management thinkers,” tweets at least once a month about the fact that excellent listening is a strategic differentiator. Peters... Continue reading
The Listening Post, Part I: Four Crucial Aspects of Understanding
We assume we know how to listen because we’ve been listening, or trying to listen, or thinking we were listening, virtually since birth. But listening isn’t intuitive: It takes effort, focus and practice to be... Continue reading
If Someone’s Poking a Hole in You, Perform Evasive Maneuvers
A reader of How to Get Your Point Across without Poking a Hole in Anyone and Q&A About Talking Side by Side sent in a sort of counterpoint question: How do you avoid having a... Continue reading
Q&A About Talking Side by Side
How to Get Your Point Across Without Poking a Hole in Anyone, must have struck a nerve. Readers emailed me more questions: Q: What if you prefer to talk face to face because you can... Continue reading
How to Get Your Point Across without Poking a Hole in Anyone
Most of us would love to communicate better, so we can make our case or get our points across. Our underlying goal is to understand the other well enough so we can make ourselves understood... Continue reading