I was on an early morning flight from JFK to LAX, trying to catch up on my reading, while most passengers snoozed. Suddenly there was a burst of laughter coming from the window seat one... Continue reading
I watched a woman wrestle with a printer the other day. Unfortunately, the printer was winning. No surprise. The toothpick she had been using as a shim to hold the printer cover in place would... Continue reading
When I gave a webinar on “Increasing Average Order Value”, I referred to one of my “rules” for sales and service. Herewith Rule #3: The more you ask from your customers, the greater your obligation... Continue reading
My ears perked up. Michael, the clever barista (with a twinkle in his eye and a knowing smile) in conversation with the customer ahead of me, said, “Magnanimous? Is that a dinosaur?” When I got... Continue reading
I was working with the president of a financial services company the other day. Our conversation moved quickly and easily over multiple, diverse topics, including a couple of new ways to motivate his sales force,... Continue reading
Juggling Isn't Always More Efficient Than A Single Focus Ah, the challenge of coordinating and managing both time and task without feeling like a torture victim on the rack, stretched much, much too thin and... Continue reading
What do you do when you're so busy your mind goes blank? During my webinar “Self Management in Frantic Times”, a number of folks chatted in more questions than we could cover during the session,... Continue reading
When I did a webinar, “Self Management in Frantic Times”, the most popular question that attendees sent in advance had to do with how to say “No.” No, because the request was illogical or unworkable.... Continue reading
So many organizations have cut back their staff levels, their benefits, perks, politesse during the last couple of years. As some aspects of business pick up, some employers are starting to give small wage increases,... Continue reading
Humans weren’t so different five years ago, but many of the conditions of life seem to be. Too much to do too many places to be not enough time not enough help not enough energy... Continue reading
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