My ears perked up. Michael, the clever barista (with a twinkle in his eye and a knowing smile) in conversation with the customer ahead of me, said, “Magnanimous? Is that a dinosaur?” When I got... Continue reading
I was working with the president of a financial services company the other day. Our conversation moved quickly and easily over multiple, diverse topics, including a couple of new ways to motivate his sales force,... Continue reading
Juggling Isn't Always More Efficient Than A Single Focus Ah, the challenge of coordinating and managing both time and task without feeling like a torture victim on the rack, stretched much, much too thin and... Continue reading
What do you do when you're so busy your mind goes blank? During my webinar “Self Management in Frantic Times”, a number of folks chatted in more questions than we could cover during the session,... Continue reading
When I did a webinar, “Self Management in Frantic Times”, the most popular question that attendees sent in advance had to do with how to say “No.” No, because the request was illogical or unworkable.... Continue reading
So many organizations have cut back their staff levels, their benefits, perks, politesse during the last couple of years. As some aspects of business pick up, some employers are starting to give small wage increases,... Continue reading
Humans weren’t so different five years ago, but many of the conditions of life seem to be. Too much to do too many places to be not enough time not enough help not enough energy... Continue reading
Sometimes customers think, believe, even expect that we can read their minds. And sometimes we appear to. But I see over and over how often we misjudge what even close friends and loved ones would... Continue reading
Last week, I bought a pair of silver shoes with rhinestone doodads for a black tie event. Not my sort of thing, actually, but the outcry that ensued when a few of my fellow attendees... Continue reading
Abraham Lincoln, famous president, folk hero, and a known depressive, said, “Most folks are about as happy as they make up their minds to be.” I’m not sure if this observation had any real utility... Continue reading
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