Category: Leadership
How Missed Signals Show When We Don’t Understand Each Other
One day last week after lunch, while walking back to my office, I noticed a man parking in the last of four curbside spots in front of the Post Office. He maneuvered a bit and... Continue reading
Stop Swinging the Service Pendulum
“Why can’t we keep our customers happy?!?” a CEO called out during a meeting with his department heads. “Just take care of the problems! What’s the big fuss?!?” And he meant it. But that was... Continue reading
How to Raise Uncomfortable News with Your Boss Successfully
In most jobs, you have to learn how to integrate your leader into your plans. Unless you own or run the place yourself, part of your job is to help leadership be successful while you’re... Continue reading
Leading from the Middle of an Indifferent Leadership Team
A newly hired VP called me the other day, expressing frustration with her indecisive and apathetic colleagues. My unspoken response was: “They’re not even strong enough to be a Team of Rivals.” When a leadership... Continue reading
If You’re Not Wandering, You May Be Lost
When it comes to what’s going on in his business, one of my favorite CEOs has the humility to say, “I don’t know what I don’t know.” He wisely acknowledges what many C-suite leaders don’t:... Continue reading
How to Use the “Triple-A Way” to Engage and Make a Connection
“I love your prints!” I said to the two brightly attired women who were exiting the lobby of my office building just ahead of me. “You look wonderful together!” They were startled -- and delighted!... Continue reading
Has Business Fallen into the Gender Gap?
Over the next 10 years, if we were to focus on the financial benefits of achieving gender equality and made the necessary changes in hiring, career growth, and compensation, we could end up “adding an... Continue reading
3 Different Ways to Make a Change from “Playing Favorites”
“I’m the goodest one, right?” asked the four-year-old girl. In the hotel restaurant, her clearly beleaguered grandmother was also supervising yammering twin five-year-olds, and a toddler crying for a Band-Aid. The situation provided the perfect... Continue reading