“Andy, you’re not listening to me, bro!” This conversation was delivered in a very tense tone by a fellow with a very tense face. There’s a mortgage brokerage on my floor, and sometimes, when the... Continue reading
We like to think we understand what’s going on. But sometimes we get things completely wrong. Take a look at this very short video about how, even with the best of intentions, our attempts to... Continue reading
As a professional, get-things-done type, I pictured my rebranding and website relaunch project like this: plan the project, hire and supervise providers, deal with occasional setbacks, and be generally pleased with the result four to... Continue reading
Research from McKinsey confirms that diversity leads to better financial results, competitive advantage, employee satisfaction, and other success factors. But most organizations aren’t prepared to deliver on that promise. All too often, people with differences... Continue reading
One day last week after lunch, while walking back to my office, I noticed a man parking in the last of four curbside spots in front of the Post Office. He maneuvered a bit and... Continue reading
“I love your prints!” I said to the two brightly attired women who were exiting the lobby of my office building just ahead of me. “You look wonderful together!” They were startled -- and delighted!... Continue reading
One day last week, in New York City for meetings, I was waiting in line at a subway MetroCard machine, and noticed that the woman behind me was practically vibrating with anger and frustration. Technically,... Continue reading
Whether you’re a corporate exec, a midlevel manager, or an independent striver -- and whether you want to start a success or grow one -- you need to be able to meet the market. Figuring... Continue reading
Failure isn’t always preventable. Sometimes truly disastrous things happen. But failing isn’t always the end of the world. For some people, it’s the start of success. Traditionally, failure had a moral cast. If you failed,... Continue reading
Earlier this month, I had a funny correspondence with a favorite client. He claimed to have returned from vacation “to a clean desk with a relatively clear mind.” I gave him full credit for his... Continue reading
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