Tag: change
How to Minimize the Natural Resistance to Change
Declaring the need for change is not enough. And implementing a “change program” may not even be enough to get you the change you want. No matter what changes you’re considering or attempting -- whether... Continue reading
How to Cope with a Colleague Who Can’t Cope
Is it really possible to do good work with managers who are unwilling to accept and absorb bad news? What can you do if you’re the subordinate, colleague, or boss of someone who’s avoidant at... Continue reading
Try Not to Waste a Customer Care Opportunity
According to Wikipedia, Lean Manufacturing, sometimes referred to simply as Lean, “is a production practice that considers the expenditure of resources for any goal other than the creation of value for the end customer to... Continue reading
Want Success in Employee Development? Watch a Baby
Why are we so tolerant of certain kinds of unsuccessful behaviors in children, but not in adults? When a child stumbles and falls while learning to walk, no one says, “Don’t fall down, you bad... Continue reading
Excellent Service Means Managing Customers’ Expectations
Google the phrase “managing expectations” and you’ll get 66 million hits. A search for the refinement “customer expectations” brings back 54 million hits. With so much information available, and so much interest, it’s amazing that... Continue reading
Do People Want Answers or More Questions?
I attended a conference recently that focused on embracing change to ensure sustainability in at-risk organizations. The sessions were substantive, relevant, and thought provoking. I took in two presentations back to back, both delivered by... Continue reading
Honing a New Marketing EDGE
It’s a fantastic thing to watch an organization grow and develop -- and to be able to talk about it publicly. I don’t usually blog about my clients directly, perhaps out of an excess of... Continue reading
Why It’s a Problem When Image Supercedes Effectiveness
Most organizations want to convey a particular image to the public, whether it signifies quality, or professionalism, or innovation. And when organizations put thought, care, and resources into crafting their image, they want it to... Continue reading