What do executives mean when they demand accountability? And what do employees mean when they complain that no one in the company has any? Usually, they mean that someone should have decided, acted, or otherwise... Continue reading
You can’t directly motivate anyone, but you can definitely create conditions in which people choose to contribute, participate, innovate, and push themselves. Demonstrating your own commitment helps set the bar for the team -- not... Continue reading
You see your colleagues every day, or at least several times a week. You all get along, appreciate each other’s good intentions, and care about the company. And yet, some of your colleagues’ behaviors drive... Continue reading
Leading and developing an organizational culture really means leading and developing the people within it. Culture doesn’t change according to your directives while you’re sitting comfortably in your corner office. It’s not enough to espouse... Continue reading
No matter how senior, authoritative, or developmental a leader you are, you can’t manage your organization’s culture alone. You need everyone working together. And although you can discuss culture in detail in the boardroom, that’s... Continue reading
It can be even tougher to accept feedback than it is to give it. It’s never easy to hear that your idea, behavior, or effort didn’t have the desired effect or wasn’t well received. When... Continue reading
The real problem with feedback is that, regardless of how skillfully it’s given, people often don’t know what to do with it. Neuroimagery research by Richard Boyatzis at Case Western University suggests that focusing on... Continue reading
How can you maintain your organization’s cultural norms in the face of new demands, like the pressure of market forces or your own internally generated growth? What if you need to be more nimble, flexible,... Continue reading
It can be extraordinarily frustrating when a leader introduces or supports an initiative and sponsors crucial discussions only to see the necessary change fade away. But whenever you have more than a handful of people... Continue reading
“They threw me under the bus” is one of the most common expressions of complaint among employees who see themselves as the victims of intra- or inter-team sniping. Whenever I hear it, I picture tire... Continue reading
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