Tag: communication
Have You Expressed Your Gratitude for Your Colleagues?
Most people like Thanksgiving for its relative lack of commercialism and its inclusivity. It’s all about food, friends, and family — an opportunity to be together in some semblance of comfort and caring. In many... Continue reading
How to Get the Best from Millennials: Don’t Make Them a Monolith
At a luncheon for women business owners in the days when we were still having luncheons, several people at my table complained about the Millennials on their staffs: They don’t follow directions or only do... Continue reading
How to Give Uncomfortable Personal Feedback, with Grace
Most people feel awkward raising personal issues with colleagues. That’s especially true when those issues concern the physical body, seem like an inherent expression of the person themselves, or are things we would feel mortified... Continue reading
Please Don’t Do It That Way: How Not to Help
“This doesn’t make sense to me!” Halfway down the train car, a woman’s voice was rising. She was assisting one of her two daughters with homework, and her aggravated tone caught my attention. “This doesn’t... Continue reading
3 Powerful, Practical Fundamentals to Help Change Stick
Change may be a constant in life, but in business, many planned change initiatives either peter out or don’t even take hold in the first place. According to a Towers Watson study, only slightly more... Continue reading
2 Never-Fail Rules to Make Change Initiatives Successful
Last week I facilitated a senior staff meeting that focused on silo-busting and improving cross-departmental collaboration. The group leader wrote to me afterwards to say he was very happy with how things went, and asked... Continue reading
What to Do When You Have Trouble Praising Employees
Practically every executive knows that praise is a crucial management tool. Gallup research shows that when managers recognize employees’ strengths and positive characteristics, rather than focusing on their weaknesses and negative characteristics, employee engagement goes... Continue reading
What Happens When Leaders Divide to Conquer
Working with teams or leaders in conflict is a crucial part of many of my assignments -- even when it was not included in the original scope of work. Sometimes these disagreements arise because individual... Continue reading