One of my COO clients is a consistent champion for positive organizational culture. He invests both time and money in hiring strong people and supporting them to do their best work. But he’s facing a... Continue reading
“You’re in here every day! Why didn’t you know we weren’t on track?!” This was the accusation a project head launched at a founder when she spoke to him about his insufficient performance. “There’s too... Continue reading
This post originally appeared on Forbes. Some people seem to know instinctively how to get along with others at work: how to make other people comfortable yet get their own points across without friction. This... Continue reading
In any conflicted conversation, there may be many different kinds of power present. Classic, hierarchical power is the most easily recognizable. After all, if you can fire someone, affect their compensation, or change their assignments,... Continue reading
During our recent conversation on his LinkedIn Live podcast Change Your Company, host Fouad Alame asked how leaders contribute to or help resolve ongoing conflict at work. That’s such an important question—we usually blame individuals... Continue reading
Empathy continues to be a popular topic partly because of the common assumption that if leaders could only learn to empathize with employees’ and other stakeholders’ situations, they would be more understanding. Then, as the... Continue reading
Most of us have trouble accepting feedback and criticism without behaving at least a little pridefully or defensively, or actually going on the attack. And even though I write and coach about it, I’m only... Continue reading
I’m lucky that none of my direct clients try to “motivate” their team members through fear—or at least, not intentionally. Many employees experience some level of fear just from being part of a power hierarchy... Continue reading
How can you decide when and how to get involved in a work conflict? Even if right is on your side, and you have a high enough level of hierarchical power, two assessments will help... Continue reading
This post originally appeared on Forbes. Sometimes you just can’t resolve a conflict completely, even if it’s a righteous one. Maybe your boss refuses to cough up the resources you need for your people. Or... Continue reading
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