conflict resolution Archives

How to Work on Tough Problems Without Insulting Anyone

A client called me last week to ask how to handle a recurring situation: a longtime manager of one department accused another work group of making serious, costly mistakes — all the time, because they... Continue reading

How to Intervene When Something’s Not Working

During his podcast, The Soul of Business, Blaine Bartlett asked me about my method for assessing conflict and other problems; I described some of the questions I use to start to identify what’s actually happening... Continue reading

Ease Your Fear So You Can Face Conflict Effectively

What role does fear play in conflict, and how can we overcome it to address a disagreement? I talked about this with Christina Eanes for the Quit Bleeping Around podcast. Keep Things in Proportion Conflict... Continue reading

How to Work with the Different Ways People Approach Conflict

For the podcast Set to Lead, Mary Ann Samedi asked me a number of practical questions about how you can work effectively with people according to their conflict styles. Part of the challenge of being... Continue reading

How to Encourage People to Share Differing Views at Work

The Daily Helping podcast’s Dr. Richard Shuster recently asked me if the current polarization in both politics and social media is also making people less willing to hear opposing views at work. I responded that... Continue reading

In Forbes: How To Support The Right Kind Of Conflict At Work

This article originally appeared on Forbes. It’s terribly hard for most people to raise crucial disagreements at work, even though staying silent can mean we miss production deadlines, misunderstand customers’ requirements and stifle creativity because no one... Continue reading