A client called me last week to ask how to handle a recurring situation: a longtime manager of one department accused another work group of making serious, costly mistakes — all the time, because they... Continue reading
During his podcast, The Soul of Business, Blaine Bartlett asked me about my method for assessing conflict and other problems; I described some of the questions I use to start to identify what’s actually happening... Continue reading
What role does fear play in conflict, and how can we overcome it to address a disagreement? I talked about this with Christina Eanes for the Quit Bleeping Around podcast. Keep Things in Proportion Conflict... Continue reading
For the podcast Set to Lead, Mary Ann Samedi asked me a number of practical questions about how you can work effectively with people according to their conflict styles. Part of the challenge of being... Continue reading
The Daily Helping podcast’s Dr. Richard Shuster recently asked me if the current polarization in both politics and social media is also making people less willing to hear opposing views at work. I responded that... Continue reading
This article originally appeared on Forbes. It’s terribly hard for most people to raise crucial disagreements at work, even though staying silent can mean we miss production deadlines, misunderstand customers’ requirements and stifle creativity because no one... Continue reading
On his Mesmerizing Leaders podcast, the enthusiastic, energizing Tim Shurr asked me for “the real golden nuggets that you've learned about us humans in conflict.” I told him that we most often think conflict is... Continue reading
Recently, on the Relatable Leader podcast, the warm and engaging host Catherine Goggia asked me about how employees can put issues on the table and confront problems in ways that maximize progress while minimizing unproductive... Continue reading
“How do you actually work with the people you coach?” asked a senior human resources officer and prospective client. I explained a variety of scenarios based on my current roster of clients. “Everyone is different,”... Continue reading
No matter how high up you are in your organization, it’s frustrating when your boss thinks they’re being perfectly clear about plans, goals, and premises, but you know there are details they’re unaware of, concerns... Continue reading
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