Tag: conflict resolution
Why It’s So Important to Stop Telling People to Stay in Their Lane
Whenever a particular bit of business jargon comes up multiple times in the same week from different clients, I always wonder what ripples are moving through the corporate zeitgeist! Are you hearing about people being... Continue reading
How to Work on Tough Problems Without Insulting Anyone
A client called me last week to ask how to handle a recurring situation: a longtime manager of one department accused another work group of making serious, costly mistakes — all the time, because they... Continue reading
How to Intervene When Something’s Not Working
During his podcast, The Soul of Business, Blaine Bartlett asked me about my method for assessing conflict and other problems; I described some of the questions I use to start to identify what’s actually happening... Continue reading
Ease Your Fear So You Can Face Conflict Effectively
What role does fear play in conflict, and how can we overcome it to address a disagreement? I talked about this with Christina Eanes for the Quit Bleeping Around podcast. Keep Things in Proportion Conflict... Continue reading
How to Work with the Different Ways People Approach Conflict
For the podcast Set to Lead, Mary Ann Samedi asked me a number of practical questions about how you can work effectively with people according to their conflict styles. Part of the challenge of being... Continue reading
How to Encourage People to Share Differing Views at Work
The Daily Helping podcast’s Dr. Richard Shuster recently asked me if the current polarization in both politics and social media is also making people less willing to hear opposing views at work. I responded that... Continue reading
In Forbes: How To Support The Right Kind Of Conflict At Work
This article originally appeared on Forbes. It’s terribly hard for most people to raise crucial disagreements at work, even though staying silent can mean we miss production deadlines, misunderstand customers’ requirements and stifle creativity because no one... Continue reading
3 Fresh Approaches to the Conflict You’re Tired of at Work
On his Mesmerizing Leaders podcast, the enthusiastic, energizing Tim Shurr asked me for “the real golden nuggets that you've learned about us humans in conflict.” I told him that we most often think conflict is... Continue reading