This article originally appeared on hbr.org. It’s hard for many of us to feel in control as the global pandemic drags on. And yet, many business leaders nonetheless feel a tremendous amount of guilt about the... Continue reading
Expand your market share. Increase your margin. Reorganize your team. Given the constant drumbeat of new and changing initiatives, it’s reasonable to wonder which priorities are truly the most important. I hear about this from... Continue reading
“But I’m entitled to my opinion!” a vice president insisted. I was facilitating a work session with a client’s leadership team. Our goal was to resolve a longstanding business problem, with the full participation of... Continue reading
“Why is no one ever held accountable here?” A vice president was fuming at me, and not for the first time. “Why do we always act like everything’s fine instead of holding people accountable?” I’ve... Continue reading
Years ago, I had a client who actually used to say, “Fire! Aim! Ready!” when he was issuing some decree or other. This business owner acknowledged he was shooting from the hip, reacting suddenly and... Continue reading
I had a call with an up-and-coming middle manager who presented a complex situation and then asked a sincere question. A small cross-functional working group was trying to resolve some interdepartmental workflow and boundary issues.... Continue reading
Many business owners prefer to make all their decisions on a case-by-case basis, as determined by their deep understanding of individual circumstances and well-developed gut instinct. They resist creating formal policy, believing that each situation... Continue reading
When leaders make decisions skillfully, everyone on the team wins. But when leaders are poor decision-makers, the team’s performance and culture suffer, and individual team members can lose confidence and become disengaged. Unfortunately, though, team... Continue reading
Smart, effective decision-making is one of the most important and complex parts of team or organizational leadership. Leaders make up their minds based on what they already believe and the way they operate; then they... Continue reading
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