Many business owners prefer to make all their decisions on a case-by-case basis, as determined by their deep understanding of individual circumstances and well-developed gut instinct. They resist creating formal policy, believing that each situation calls for unique, specialized treatment — whether it’s resolving customer complaints or dealing with employees’ problems. An Argument on Behalf of Policy But the one-off approach isn’t always efficient or appropriate. I’ve worked with many entrepreneurs who started out with the assumption that decisions made […]
Leadership
