Tag: emotional intelligence
How to Use the “Triple-A Way” to Engage and Make a Connection
“I love your prints!” I said to the two brightly attired women who were exiting the lobby of my office building just ahead of me. “You look wonderful together!” They were startled -- and delighted!... Continue reading
Which Kind of Helper Would You Rather Be?
One day last week, in New York City for meetings, I was waiting in line at a subway MetroCard machine, and noticed that the woman behind me was practically vibrating with anger and frustration. Technically,... Continue reading
3 Different Ways to Make a Change from “Playing Favorites”
“I’m the goodest one, right?” asked the four-year-old girl. In the hotel restaurant, her clearly beleaguered grandmother was also supervising yammering twin five-year-olds, and a toddler crying for a Band-Aid. The situation provided the perfect... Continue reading
Failure: Is it a Winning or Losing Strategy?
Failure isn’t always preventable. Sometimes truly disastrous things happen. But failing isn’t always the end of the world. For some people, it’s the start of success. Traditionally, failure had a moral cast. If you failed,... Continue reading
This is What to Do When a Longstanding Employee Is in a Slump
Has someone been on your team so long that their performance is tanking and they appear to have stopped engaging in the relationship? As one client described it to me: “I’m surprised to be feeling... Continue reading
How to Survive Working with a Prima Donna
Have you paid the price when a melodramatic, self-aggrandizing team member has hurt your organization by spreading unnecessary chaos and discontent? “Artistes” like this have never learned how to share top billing, glory, or status... Continue reading
Have You Ever Worked with Anyone Like Donald Trump?
Trump. The very name encapsulates his behaviors: to outdo, undermine, outmaneuver, and win. The word isn’t exactly synonymous with teamwork, collaboration, or shared success. Not surprisingly, it’s tough working with someone who has Trump’s aggressiveness... Continue reading
How a Little Humility Helps New Leaders Fit In
Most new hires at senior levels come in full of ideas, gumption, and, perhaps, a tacit assumption that things must not have been going perfectly before they were hired. They arrive believing they are going... Continue reading