Tag: emotional intelligence
This Is How to Find a Happier Ending to Workplace Dramas
The last few blogs have covered various kinds of typical workplace dramas and their instigators: The eager beaver type who’s “overwhelmed and overreacting;” The intelligent, intense, easily triggered “conspiracy theorist;” The “perfect victim,” who’s always... Continue reading
What to Do About a Workplace Scold
Many workplaces have a person like Ermengarde, who’s an excellent worker and a dedicated employee in her own right, but often takes it upon herself to bring to management the concerns and complaints of other... Continue reading
How to Handle an Employee Who Plays the Perfect Victim
“I’m a victim! I’m a victim!” Have you dealt with someone who sounds like that -- maybe not as clearly, but just as dramatically? For Perfect Victims, everything that goes wrong is the result of... Continue reading
How to Cope with a Workplace Conspiracy Theorist
Most human relationships involve subtext: What you see on the surface is rarely everything that exists. But if you’ve ever worked with someone like Englebert, you know how an innocuous comment about some administrative matter... Continue reading
How to Help an Overwhelmed and Overreacting Employee
At some point in our careers, we’ve all crossed paths with people who create unnecessary drama as part of their daily workplace routine. “Valentina” is a pretty typical example. Valentina believes she has to get... Continue reading
This Is What to Do with an Employee Who Cries
Here’s an example of how to use emotional data to help individuals work more effectively. A frontline manager in a service company was known to have an emotional hair trigger. When Charisse didn’t care for... Continue reading
How to Help Colleagues Regulate Out-of-Control Emotions
No matter how important it is to take everyone’s feelings into account, it’s still not reasonable to expect tears, shouts, or clenched jaws in the workplace every day. Excessive or poorly directed emotions get in... Continue reading
How to Manage Your Own Emotional Data on the Job
Emotions in the workplace: You may not like them, but they’re there, all right, and you can’t just wish them away. “Feelings and emotions” reminds me of those “ring around the collar” ads for Wisk... Continue reading