When you inherit incumbent staff members, you almost never get all grade-A players. But if you wind up with too many people who are stuck at B+ or lower, it can be tough to achieve... Continue reading
Some leaders believe they can size up employees and their work styles — even people who don’t report to them — based on how the employees look or seem. These leaders make assumptions along the... Continue reading
At a luncheon for women business owners in the days when we were still having luncheons, several people at my table complained about the Millennials on their staffs: They don’t follow directions or only do... Continue reading
Change may be a constant in life, but in business, many planned change initiatives either peter out or don’t even take hold in the first place. According to a Towers Watson study, only slightly more... Continue reading
Standard guidelines for performance feedback call for content that’s specific, behavioral rather than personal, consistent, and delivered immediately after the triggering situation. But I’d like to suggest an alternative approach. If the behavior you’re trying... Continue reading
Practically every executive knows that praise is a crucial management tool. Gallup research shows that when managers recognize employees’ strengths and positive characteristics, rather than focusing on their weaknesses and negative characteristics, employee engagement goes... Continue reading
Aspiring, self-aware leaders think of leadership as a practice and a way of life. They’re always looking for growth opportunities and greater self-mastery, whatever their rank or title. And yet a surprising number of executives... Continue reading
I’m often asked why Millennials complain so much about their jobs and leave their jobs so quickly. I usually answer with a question: How are you hiring and engaging them? If you want your Millennial... Continue reading
“Oh, heavens,” I thought, “I’ve offended her!” I had wanted to be helpful and friendly, but instead I was confusing and possibly insulting -- I had given feedback as if the problem was with the... Continue reading
A media director asked me for a simple, straightforward approach to developing his very new team’s knowledge and proficiency. He explained that he has no time or budget for formal training or workshops. My strong... Continue reading
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