Tag: employee engagement
How to Listen So You Can Connect as a Leader
As a new leader, you’ve begun getting to know your followers, whether they actually report to you or are constituents of your organization. You might even be starting to feel more comfortable in your leadership... Continue reading
How to Be a Connected Leader
Whether you’re a new leader or you’re challenged by a team that’s not responding as well as you expect, the first rule of becoming a connected leader is that you have to make the connection... Continue reading
Why It’s a Problem When Image Supercedes Effectiveness
Most organizations want to convey a particular image to the public, whether it signifies quality, or professionalism, or innovation. And when organizations put thought, care, and resources into crafting their image, they want it to... Continue reading
Accentuate the Positive: Help Your People Do Even Better
Most supervisors don’t actually spend the majority of their time developing their people. Instead, they’re often stuck in meetings -- which are sometimes about their people -- or handling paperwork, computer problems, and whatever other... Continue reading
How to Fix the Sorry Side of Customer Service
Customer service is a tough job. People who work in a pure service role (as opposed to those who but also take orders, provide sales support, or do real selling themselves) spend the vast majority... Continue reading
What Happens When Customer Needs Derail Employee Work Rules?
Sometimes the right thing for an organization to do for a customer and the fair thing to do for an employee are both really obvious but in direct conflict with each other. This story shows... Continue reading
You Can Coach Your Boss: 3 Powerful Uses of the Platinum Rule
“Can you give advice for those with managers who fit these descriptions?” A discerning reader posed that question after reading my last two blogs, How 3 Leaders’ Mistakes Undermined Their Leadership, and How to Use... Continue reading
How to Use The Platinum Rule to Engage Employees
Remember Silvia, Ophelia, and Felix, from last week’s blog -- the senior execs who were turning off members of their staffs? This post will show how we adjusted these execs’ behavior to match the realities... Continue reading