Tag: interpersonal skills
Small Things Matter a Lot in a Crisis
From my notes this past week on the pandemic: Three things popped out as crucial to leadership. In and of themselves, they’re actually quite small and might seem obvious, but their impact can be truly... Continue reading
In Forbes: How To Keep Your Culture Strong During Growth
This article originally appeared on Forbes. Culture is a significant determinant of company success, and yet it’s a slippery thing to define. That’s why public examples of well-defined cultures, such as the famous 2009 125-slide deck from Netflix,... Continue reading
This Is What to Do Instead of Having an Open Door
During a conversation I had recently with Jason Dykstra of the Thriving Leaders podcast about the value of conflict, he asked me about the practicality of using an open-door policy as a tool for encouraging... Continue reading
How to Use Facilitation to Help People See What They Don’t See
Recently, on the Relatable Leader podcast, the warm and engaging host Catherine Goggia asked me about how employees can put issues on the table and confront problems in ways that maximize progress while minimizing unproductive... Continue reading
4 Practical Ways to Share Difficult Information at Work
Some time ago, I had a wonderful conversation with Alicia Butler Pierre, the engaging host of the podcast Business Infrastructure, about how to deliver difficult news at work, and in particular, some of the hardships... Continue reading
Here Is a New Way to Stop Saying “But”
A dear client and I were having a call the other day, discussing some development that one of his subordinates needed. “I’m going to tell her that this is good,” he said, “but I need... Continue reading
In HBR: Managing an Employee Who Wants to Impress You All the Time
This article originally appeared on hbr.org. Every leader knows they shouldn’t play favorites — it can lead to dissatisfaction and discord on a team. There are even some surprising disadvantages for the person who is the... Continue reading
In Forbes: How To Work Effectively With A Worrier—Even If It’s You
This article originally appeared on Forbes. Between political upheaval, stock market gyrations and general office politics, there’s plenty for any professional to be concerned about these days. As a business person, it’s part of your... Continue reading