Tag: interpersonal skills
This Is Why Service Requires “I” Contact
The greeter at the door greets you. The barista hands you your drink. The host shows you to your table. The cashier takes your money. The usher takes your ticket and tells you where to... Continue reading
Please! Don’t Give in to the Seduction of Textmania
When texting was first adopted in the workplace, it was used primarily for emergencies, such as resolving critical customer problems, rescheduling crucial meetings, dealing with service interruptions, or issuing vital, staff-wide notifications. Now texting is... Continue reading
You Can Show 52 People a Year That They Matter
One of the most straightforward ways to show people that they really matter is to maintain contact with them when they’ve had a hard time, are going through a rough patch, or have suffered a... Continue readingAre You a Better Leader Than a Four-Year-Old?
I have a four-year-old friend: a rather strong-willed, loving, and declarative little girl. The summer camp she attends is also quite declarative -- about what constitutes correct behavior, and how the children should handle any... Continue reading