Tag: leadership
In HBR: What to Do If You Think Your Boss Is Shutting You Out
This article originally appeared on hbr.org. In an ideal world, your boss would support you and your career goals, open up opportunities, and pave the way for you to be successful at your company. But... Continue reading
What Would It Mean to Be an Activist at Work?
Sometimes things happen at work that seem just plain wrong. Most of us stand by, hoping conditions will get better. But all too often, they don’t, and we continue waiting, meanwhile becoming more and more... Continue reading
Why Service Suffers When Unhappy Customers Sound Happy
During a recent visit at a client company, the management asked me about the problem of service reps who feel like they’re successful because a customer thanked them graciously, even enthusiastically, for their help, when,... Continue reading
In Entrepreneur: 3 Smart Investments to Help You Retain Millennial Employees
This article originally appeared on Entrepreneur.com. A common refrain I hear from business leaders is, “We hire them, we train them and then they leave!” Those leaders are referring to millennials, who have been a management... Continue reading
What You Should Do If You See Your Boss Is in Trouble
It’s a boss’s job to provide employees with direction and guidance, ensuring effective performance and development. That includes keeping employees safe within the organization and helping them do well, both for their own sakes and... Continue reading
In HBR: The Problem with Using “I Statements” at Work
This article originally appeared on hbr.org. It has become common advice for businesspeople to use “I statements” — such as, “I feel frustrated that you missed the budget deadline twice” — as a way to... Continue reading
In Entrepreneur: 5 Things to Do When an Employee’s Performance Deteriorates
This article originally appeared on Entrepreneur.com. For all kinds of reasons, even longstanding, highly productive employees can experience a performance slump at some point. The Towers Watson Global Workforce study showed that up to 26 percent of workers... Continue reading
If Your Way Isn’t Working, You Need to Stop Insisting on It
Many successful people assume that the way they behave is a substantial part of what helped them get to where they are. Whether or not that’s true, as leaders, we may neglect to take into... Continue reading