“Why is no one ever held accountable here?” A vice president was fuming at me, and not for the first time. “Why do we always act like everything’s fine instead of holding people accountable?” I’ve... Continue reading
Do an online search for “employee engagement” and you’ll get 10.6 million hits. Search for “employee attrition” and you’ll come up with 1.38 million hits. The old line is that employees don’t leave companies, they... Continue reading
One morning, several months ago, on the train heading into New York City, I watched a woman put on her makeup. She had the process down to an art: reaching into the cosmetic bag on... Continue reading
Years ago, I had a client who actually used to say, “Fire! Aim! Ready!” when he was issuing some decree or other. This business owner acknowledged he was shooting from the hip, reacting suddenly and... Continue reading
I had a call with an up-and-coming middle manager who presented a complex situation and then asked a sincere question. A small cross-functional working group was trying to resolve some interdepartmental workflow and boundary issues.... Continue reading
I’m very lucky to experience much less disagreement or outright conflict on the job than most people. Although my clients’ views may differ from mine in many ways, it’s implicit in our relationship that we’re... Continue reading
Why would you ever consider hiring someone whose behavior you disrespect? Eventually, the relationship will end in tears -- and if you’re not the one crying, you’ll be handing out the Kleenex. But it can... Continue reading
One very practical way to move forward is to review past successes and expand on them. So I checked to see which Workplace Wisdom blog posts attracted the most attention in 2016 to learn which... Continue reading
“Clowns to the left of me, jokers to the right / Here I am, stuck in the middle with you.” The Stealers Wheels song wasn’t explicitly addressing middle management, but “stuck” is what it often... Continue reading
Think about every boss you’ve had since you were a kid, including the parents of the kids you babysat, the owner of the greasy spoon where you waited tables, and the director of the camp... Continue reading
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