“They never tell us anything. We’re always the last to know.” So many employees feel this way so much of the time. They see something that they don’t understand, something that doesn’t fit with what... Continue reading
Conflicting assumptions, incompatible needs, differing work styles, and individual stressors can have a negative impact on group process, particularly when it comes to making decisions. Some people need to come to a resolution so quickly... Continue reading
Some work teams have trouble bringing matters to an actual decision. They’re often unaware of how their own inconsistent processes reduce their chances of coming to agreements that everyone can live with. You can make... Continue reading
Last week’s post began with the Critic, the Control Freak, and the Micromanager walking into a conference room. (You’ll find their characteristics here.) Unfortunately, it can be very challenging to change these tendencies. After all,... Continue reading
A critic, a control freak, and a micromanager walk into a conference room… Do you know the punch line to this joke? No? That’s because it’s not a joke. Each of these folks can suppress... Continue reading
A few weeks ago, we attended a gala event, and a series of service bobbles reminded me again that even when service people are perfectly nice, the service itself can still be inadequate. How much... Continue reading
It’s frustrating to try to get through your own work or to help your team make progress when you can’t get your colleagues to cooperate. Last week’s post covered some of the reasons that you... Continue reading
Some midlevel and senior executives are perfectly comfortable holding their staff members accountable for their responsibilities, but they get flummoxed when a peer is unenthusiastic, uncooperative, or downright obstructionist. These execs may not perceive it... Continue reading
My office is on the fifth floor of a five-floor building and, although I take the elevator up, I usually take the stairs down. Every so often, I find someone from another office standing somewhere... Continue reading
Team development never ends -- not if you want a well-functioning, effective team. Sometimes when a team has recently averted a crisis or resolved a significant problem, they exclaim in a kind of relief: “We... Continue reading
Want help coping with conflict?
Download your free Field Guide to help you identify and resolve interpersonal conflicts. You’ll also get Liz’s monthly Workplace Wisdom emails from which you can unsubscribe at any time.