Tag: management
This Is How to Find a Happier Ending to Workplace Dramas
The last few blogs have covered various kinds of typical workplace dramas and their instigators: The eager beaver type who’s “overwhelmed and overreacting;” The intelligent, intense, easily triggered “conspiracy theorist;” The “perfect victim,” who’s always... Continue reading
What to Do About a Workplace Scold
Many workplaces have a person like Ermengarde, who’s an excellent worker and a dedicated employee in her own right, but often takes it upon herself to bring to management the concerns and complaints of other... Continue reading
How to Handle an Employee Who Plays the Perfect Victim
“I’m a victim! I’m a victim!” Have you dealt with someone who sounds like that -- maybe not as clearly, but just as dramatically? For Perfect Victims, everything that goes wrong is the result of... Continue reading
How to Cope with a Workplace Conspiracy Theorist
Most human relationships involve subtext: What you see on the surface is rarely everything that exists. But if you’ve ever worked with someone like Englebert, you know how an innocuous comment about some administrative matter... Continue reading
How to Help an Overwhelmed and Overreacting Employee
At some point in our careers, we’ve all crossed paths with people who create unnecessary drama as part of their daily workplace routine. “Valentina” is a pretty typical example. Valentina believes she has to get... Continue reading
How to Close the Curtain on Employee Drama
How can you keep yourself from getting hooked by employee drama -- especially if you’re a hero type who naturally likes riding to the rescue? It’s particularly difficult if dealing with an urgent or incendiary... Continue reading
Please! Don’t Give in to the Seduction of Textmania
When texting was first adopted in the workplace, it was used primarily for emergencies, such as resolving critical customer problems, rescheduling crucial meetings, dealing with service interruptions, or issuing vital, staff-wide notifications. Now texting is... Continue reading
Special Recognition: An Example of Effective Acknowledgment
If you want good work, and even more good work, from employees, it helps to let them know what good work looks like, and to praise them when you see them delivering it. For most... Continue reading