Tag: management
3 Ways to Make Your Meetings Better
Why is it that we go to so many meetings and yet so little seems to be accomplished? The answer depends on whether you’re using meetings as get-togethers and encounters or as structured forums for... Continue reading
This Is the Story of a Successful Service Recovery
Last week I met with Terri Bartlett, the intrepid president of Marketing EDGE, for lunch at Forty Four, the restaurant at the Royalton Hotel in Manhattan. We had lots to talk about, and didn’t even... Continue reading
Want Success in Employee Development? Watch a Baby
Why are we so tolerant of certain kinds of unsuccessful behaviors in children, but not in adults? When a child stumbles and falls while learning to walk, no one says, “Don’t fall down, you bad... Continue reading
This is How Connected Leaders Ensure Progress
Let’s say your team feels deeply connected to you, and all team members are committed to the same things you’re committed to. Your team feels comfortable enough with you to express any disagreement they have... Continue reading
How Successful Leaders Connect to the Future
Most people want to know where and low they fit into the various groups they’re affiliated with -- and they really want to know where and how they’re supposed to fit in at work. They... Continue reading
How to Accept Feedback Gracefully as a Connected Leader
As a Connected Leader, you’re usually open to hearing whatever your team members have to say. You know them well and you’re skillful about encouraging them to speak. The challenge is to be able to... Continue reading
How to Listen So You Can Connect as a Leader
As a new leader, you’ve begun getting to know your followers, whether they actually report to you or are constituents of your organization. You might even be starting to feel more comfortable in your leadership... Continue reading
How to Be a Connected Leader
Whether you’re a new leader or you’re challenged by a team that’s not responding as well as you expect, the first rule of becoming a connected leader is that you have to make the connection... Continue reading