Tag: management
You Can Coach Your Boss: 3 Powerful Uses of the Platinum Rule
“Can you give advice for those with managers who fit these descriptions?” A discerning reader posed that question after reading my last two blogs, How 3 Leaders’ Mistakes Undermined Their Leadership, and How to Use... Continue reading
How to Use The Platinum Rule to Engage Employees
Remember Silvia, Ophelia, and Felix, from last week’s blog -- the senior execs who were turning off members of their staffs? This post will show how we adjusted these execs’ behavior to match the realities... Continue reading
How 3 Leaders’ Mistakes Undermined Their Leadership
All in the same week, I had the opportunity to deal with three very different senior managers. Each was responsible for a different organizational function, and each had a different leadership style. And yet all... Continue reading
Manage Better by Understanding Mistakes and Why People Make Them
Many companies use some kind of program for “measuring quality,” but the result of these assessment is typically expressed in “error rates.” Error rates are pretty worthwhile when they’re used to identify process steps that... Continue reading
Are You Coaching? Or Just Waving Your Arms?
A lot of what passes for coaching -- in workplaces, in homes, even on kids’ sports teams -- is really just a lot of exhortations and fervent repetitions of normative statements. It doesn’t help the... Continue reading
A Positive Charge for a Negative Employee
How do you handle a perpetually negative employee? You may get an idea from this bit of conversation that I had with a distressed client about a pivotal but consistently negative staff member we’ll refer... Continue reading
Is It Really So Hard to Nail Down Customer Loyalty?
I’ve gone to the same tiny nail salon for a number of years. My visits depend on my work and travel schedule, but no matter how many weeks apart, I’ve always gone on a Monday... Continue reading
Want to Lead Better? Check to See if Your Listening Is Helping You
For the past six weeks I’ve been writing about why employees need to be able to give their bosses feedback — and what both managers and organizations lose when they discourage that feedback. Now it’s... Continue reading