A client called me last week to ask how to handle a recurring situation: a longtime manager of one department accused another work group of making serious, costly mistakes — all the time, because they... Continue reading
This article originally appeared on Forbes. At this time of year, many organizations are focusing on their annual goals and plans. Beyond quantifying targets and establishing commitments, though, there’s another approach that can help you create... Continue reading
This article originally appeared on hbr.org. As the pandemic continues, there are growing tensions at organizations where employees who have been working from home are now expected to come into reopened offices. Many knowledge workers —... Continue reading
We all deal differently with setbacks and disappointments. But it’s a lot easier to work with people who face the reality of the experience and figure out straightforward, practical ways to bring their teams and... Continue reading
If you’re like most leaders I know — or at least the ones I like and respect — you’re always looking out for what could be better and thinking about how to boost performance, strengthen... Continue reading
This article originally appeared on Forbes. Many organizations see diversity and inclusion (D&I) as a complex, challenging subject or a burdensome task without an assured payoff. Leaders often don’t know where to start their D&I efforts, and they... Continue reading
This article originally appeared on hbr.org. Almost every leader has been in the uncomfortable position of managing someone who thinks their performance is terrific when it’s actually just adequate, or worse. In fact, in my... Continue reading
Last week I worked with a coaching client who has a technically skilled but interpersonally challenging team member we’ll call “Ermengarde.” She had a reputation for being particularly annoying to some of her teammates, who... Continue reading
Three times in the last nine months, senior executives from different organizations have complained to me that the initiatives they’re interested in aren’t progressing. Of course, it’s a stressful time for everyone, and meetings on... Continue reading
This article originally appeared on Forbes. Leaders don’t have to agree with their team members’ ideas. But when they don’t acknowledge and respect employees’ dignity, “You start to lose people. They shut down, they disengage, they’re not... Continue reading
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