Have you ever worked with someone who seemed like a heat-seeking missile when it came to power, authority, and status? Whether they’re frontline service reps or senior vice presidents, these individuals turn toward their bosses... Continue reading
Let’s say, you’ve been working hard, minding your own business, and suddenly you learn that you’re going to have a new boss. Maybe your old boss is leaving, or perhaps you’ve been reorganized. Whatever the... Continue reading
We all know that a title isn’t enough to elicit respect from your subordinates, or even to develop confidence in yourself. If long-term employees and other leaders think of you as having grown up in... Continue reading
A significant number of employees, supervisors, managers, and even vice presidents find themselves getting promoted and having to figure out how to detach from their old peers as well as how to fit in with... Continue reading
Clients often ask me how to deal with tricky interpersonal relationships in the workplace. Two of the most challenging situations occur when a leader hires a friend or even the friend of a friend, or... Continue reading
This holiday season I gave a small gift to a local supplier as a token thank you. It was clear from her immediate reaction that she’s not used to receiving client gifts. She started out... Continue reading
Most people like Thanksgiving for its relative lack of commercialism and its inclusivity. It’s all about food, friends, and family — an opportunity to be together in some semblance of comfort and caring. In many... Continue reading
Most people feel awkward raising personal issues with colleagues. That’s especially true when those issues concern the physical body, seem like an inherent expression of the person themselves, or are things we would feel mortified... Continue reading
Most of us have made at least one big mistake at work, and had a hard time getting back on an even keel. But it doesn’t help to wallow in self-doubt. Luckily, there are usually... Continue reading
“This doesn’t make sense to me!” Halfway down the train car, a woman’s voice was rising. She was assisting one of her two daughters with homework, and her aggravated tone caught my attention. “This doesn’t... Continue reading
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