How can you keep yourself from getting hooked by employee drama -- especially if you’re a hero type who naturally likes riding to the rescue? It’s particularly difficult if dealing with an urgent or incendiary... Continue reading
When texting was first adopted in the workplace, it was used primarily for emergencies, such as resolving critical customer problems, rescheduling crucial meetings, dealing with service interruptions, or issuing vital, staff-wide notifications. Now texting is... Continue reading
One of the most straightforward ways to show people that they really matter is to maintain contact with them when they’ve had a hard time, are going through a rough patch, or have suffered a... Continue reading
Why are we so tolerant of certain kinds of unsuccessful behaviors in children, but not in adults? When a child stumbles and falls while learning to walk, no one says, “Don’t fall down, you bad... Continue reading
Let’s say your team feels deeply connected to you, and all team members are committed to the same things you’re committed to. Your team feels comfortable enough with you to express any disagreement they have... Continue reading
Most people want to know where and low they fit into the various groups they’re affiliated with -- and they really want to know where and how they’re supposed to fit in at work. They... Continue reading
As a Connected Leader, you’re usually open to hearing whatever your team members have to say. You know them well and you’re skillful about encouraging them to speak. The challenge is to be able to... Continue reading
As a new leader, you’ve begun getting to know your followers, whether they actually report to you or are constituents of your organization. You might even be starting to feel more comfortable in your leadership... Continue reading
Whether you’re a new leader or you’re challenged by a team that’s not responding as well as you expect, the first rule of becoming a connected leader is that you have to make the connection... Continue reading
Perhaps we’ve trained customers to believe that they’re always right or “king” so thoroughly that some of them feel “special” enough to violate institutional norms with impunity. Some of the behavior I witnessed during a... Continue reading
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