Most of us would love to communicate better, so we can make our case or get our points across. Our underlying goal is to understand the other well enough so we can make ourselves understood... Continue reading
What’s the best way to get stuff done? Especially when it’s something new and different? Here’s what I know: We all have different ways of dealing with new things, risky things. I’ve figured out that... Continue reading
Had a call with a client this morning. Business has been slow for him as it has been for so many. He runs a consultative service company, and described a number of concerns and frustrations:... Continue reading
I like the idea of hosting dinner parties, weekend potlucks, veritable swapmeets of desserts. I enjoy the initial planning, reviewing cookbooks and recipes ripped from magazines, deciding which dishes will go well with which. Am... Continue reading
A client’s customer service group was very upset about how dissatisfied some of their customers were with their company. One of the reps spoke quite negatively about how terrible their products were, because “everyone was... Continue reading
On Wednesday evening my family will celebrate Rosh Hashanah, the Jewish New Year. More specifically, nineteen people will sit down at our table about 45 hours from the time I started drafting this post, and... Continue reading
En route to a client for a couple of days of leadership and team development, the weather was simultaneously fierce and changeable as forecast. Amid dark thunderclouds and pelting rain were startling outbreaks of sun... Continue reading
I left the optician with several new cleaning cloths in hand, remembering the pleasure I felt as a child whenever I got a new pair of glasses (yes, I was an early four-eyes, from second... Continue reading
I love it when my car praises me! The message is concrete, consistent, and congruent with my expectations. Why doesn’t most performance feedback work so well? I make a lot of short trips (my home... Continue reading
My ears perked up. Michael, the clever barista (with a twinkle in his eye and a knowing smile) in conversation with the customer ahead of me, said, “Magnanimous? Is that a dinosaur?” When I got... Continue reading
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