“Can’t they tell I’ve changed? Why don’t they give me credit for it, or at least acknowledge it?” Sometimes when I’ve worked with a client for a while and they feel they’ve made a real... Continue reading
I say this to clients all the time: Bad structures and bad systems break good people. And broken people break others. But while we may notice when a person behaves badly, we don’t always perceive... Continue reading
We’re all familiar with people who don’t take feedback well, who close up like a clam or justify their behavior vociferously. In the last couple of weeks, though, I’ve seen two distinct responses to receiving... Continue reading
Leaders often find that it’s harder than they expected to get people to change their behavior—not only to ask them to change, but also to explain how to make the actual change. Many execs are... Continue reading
Over the past two weeks, multiple leaders have asked me how to know if they’re overreacting to someone’s behavior or, conversely, if they’re letting something problematic go on too long. If they act too soon,... Continue reading
In our Zoom session last week, one of my executive coaching clients asked how he could give more effective correction and direction to a tenured team member. He knew what the content of the feedback... Continue reading
If interdepartmental disagreements are not part of your daily life, you can skip reading this piece. But I hear about these situations frequently, and two cases of this kind of dispute came my way just... Continue reading
In an odd coincidence last week, three different clients described the difficulties they’re experiencing because of their dislike for or distress about someone they work with. The circumstances in the three cases were quite different,... Continue reading
Recently a client asked me for a few straightforward steps that could help get someone to stop being rude. Other employees at the company had been trying not to take the rudeness personally, but eventually... Continue reading
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