How do you get someone to hear you when it’s not their tendency to listen? If you want to speak candidly with management, give yourself the best chance of having an impact by choosing timing... Continue reading
Nobody enjoys being critiqued, corrected, or criticized. It’s hard to hear that we’re not good enough, or that we’re not okay just the way we are. It’s hard even when we’ve asked for the feedback... Continue reading
Sometimes, instead of pushing for a yes, it’s better to get the message that there’s no way, no how, no hope, no need, no budget, no possibility, not now, probably not ever, we just don’t... Continue reading
Here’s the scenario: It’s 11:15 at night in Seattle. Daughter and I are trying to check into a moderately-priced airport hotel for a layover on our way to Vancouver. The complication is that I am... Continue reading
Last week I took a couple of people out to lunch at a local restaurant where I’ve been before for both business and social lunches: The food is reasonably good, the service is reasonably responsive,... Continue reading
It was a special lunch, and the three of us were a little excited. Daughter ordered the salmon, which impressed the waitress. I ordered the burger (Daughter’s second choice, as insurance). Spouse asked for a... Continue reading
I have a four-year-old friend: a rather strong-willed, loving, and declarative little girl. The summer camp she attends is also quite declarative -- about what constitutes correct behavior, and how the children should handle any... Continue reading
As a manager, you might not know that you have a bully reporting to you. Depending on a bully’s style, you may never observe an inappropriate interaction yourself. In these difficult times, employees often stay... Continue reading
Can a work group resolve a bully problem without the intervention or support of senior management? Several readers raised this question with the concern that it can be inconvenient, impractical, or downright useless to try... Continue reading
Workplace bullies may not realize that other people think of them that way. They tend to think they’re just trying to get business results that they deem reasonable, important, or necessary. Their sense of “getting... Continue reading
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