Tag: emotional intelligence
How to Get through to Someone in a Negative Frame of Mind, Even If It’s You
Some people are self-protectively negative all the time. Others succumb to negativity only when things fall apart, or when someone is standing heavily on their last nerve. But in these turbulent times, just about everyone... Continue reading
Will Employees Feel Abandoned If You Don’t Know Enough About Their Work?
Leaders and team members feel much more connected when they have an understanding of and agreement about the nature of the work itself. When leaders are experts in the work, they can teach, coach, and... Continue reading
In HBR: How to Be a Compassionate Manager in a Heartless Organization
This post originally appeared on hbr.org. Research shows that employees who work for compassionate managers are 25% more engaged in their jobs, 20% more committed to the organization, and 11% less likely to burn out. But... Continue reading
Four Things You Need to Manage After You Fire a Toxic Team Member
Finally, after handling the process of coaching and counseling, and with support from HR, you were able to fire the person whose behavior has been creating problems, both inside your team and with other teams.... Continue reading
How to Easily Tell When It’s Time to Take Action on a Problem
Over the past two weeks, multiple leaders have asked me how to know if they’re overreacting to someone’s behavior or, conversely, if they’re letting something problematic go on too long. If they act too soon,... Continue reading
How to Handle and Adapt to Conflicting Opinions Successfully
We all bring different skills, strengths, and beliefs to whatever we do. Often we can learn more and find greater opportunity in our disagreements, discovering new ways to solve problems, strengthen proposals, and handle tough... Continue reading
Why Just Pointing Out Problems Isn’t Enough to Overcome Them
Many people — particularly those less experienced in the ways of organizational life — assume that once they’ve mentioned or complained about a problem, the appropriate person will do something about it. Not only that,... Continue reading
How to Warn a Long-Time Employee They’re Falling Down on the Job
In our Zoom session last week, one of my executive coaching clients asked how he could give more effective correction and direction to a tenured team member. He knew what the content of the feedback... Continue reading