Tag: self-management
Want to Give Good Service? You Need to Stay a Step Ahead
On Sunday morning, Daughter and I went to a local diner where the food is always good, but the service is often iffy. Our waitress had been somewhat unhelpful in the past, so I studied... Continue reading
Don’t You Want the Benefit of the Benefit of the Doubt?
I hate to be in default or in the wrong, or to create a problem for someone. So I was quite distressed when I was scolded by a client’s administrator -- not someone I usually... Continue reading
4 More Things to Do to Be a Better Leader
Whether you’re an experienced leader, an emerging leader, or a developer of leaders, you’re always looking for ways to help employees do better and feel better at work. Last week’s post covered four priority areas... Continue reading
4 Things to Do to Be a Better Leader
A number of readers have written to ask how they can make real progress in those areas of leadership where they don’t feel strong enough, particularly if they don’t have personal access to a consultant,... Continue reading
Because We Can Breathe
Like many people, I’m deeply outraged and upset about the recent grand jury decisions not to indict white police officers who killed unarmed black men. And like many others, my perceptions and concerns are shaped... Continue reading
How Skillful Is Your Response When You Get Feedback?
It can be even tougher to accept feedback than it is to give it. It’s never easy to hear that your idea, behavior, or effort didn’t have the desired effect or wasn’t well received. When... Continue reading
Do You Need to Cope with a Conflict-Averse Executive?
When an executive disagrees with a proposal or approach, the situation can go in two directions: In the best-case scenario, the disagreement gets worked through collegially, even if it means that other people -- other... Continue reading
If You Want to Solve a Problem, Think of It as an Iceberg
In business, lingering problems rarely have a single or simple solution. That’s why they linger. Many work problems are relatively unambiguous and easily are understood by the people who deal with them every day. We... Continue reading