Four Markers of the Safe and Trusted Leader
When employees are not shut down or demotivated by fear, they’re able to absorb input and recommendations, learn and grow, and stretch to meet larger goals and aims. How can leaders create safety and trusting... Continue reading
How Your Lack of Feedback Can Damage Your Team
Many managers avoid giving critical feedback to subordinates or peers, and steer clear of criticizing their own managers. Despite the tremendous business relevance of candid feedback and the frequent requirement to provide it, any kind... Continue reading
If You Want a Productive Culture, Focus on the People and What They Do
Leading and developing an organizational culture really means leading and developing the people within it. Culture doesn’t change according to your directives while you’re sitting comfortably in your corner office. It’s not enough to espouse... Continue reading
How Strong Culture Makes Everyone Strong
No matter how senior, authoritative, or developmental a leader you are, you can’t manage your organization’s culture alone. You need everyone working together. And although you can discuss culture in detail in the boardroom, that’s... Continue reading
Don’t Talk About Culture. Do Culture. Be Culture.
You won’t build or change an organization’s culture by talking about what it ought to be. Sure, from time to time, you’ll want -- and need -- to emphasize positive aspects of your culture (or... Continue reading
Because We Can Breathe
Like many people, I’m deeply outraged and upset about the recent grand jury decisions not to indict white police officers who killed unarmed black men. And like many others, my perceptions and concerns are shaped... Continue reading
How Skillful Is Your Response When You Get Feedback?
It can be even tougher to accept feedback than it is to give it. It’s never easy to hear that your idea, behavior, or effort didn’t have the desired effect or wasn’t well received. When... Continue reading
How a Restaurant Disappoints When Service Is Not on the Menu
When does self-service become a barrier rather than a boon? Back at JFK again recently, I returned to Due Amici, hungry for lunch. Now that I knew the drill for ordering off the iPad at... Continue reading