How Compassion Helps You Be Brave During Conflict and Flexible During Change
Empathy continues to be a popular topic partly because of the common assumption that if leaders could only learn to empathize with employees’ and other stakeholders’ situations, they would be more understanding. Then, as the... Continue reading
Forget Self Care. See the Results When You Devote Yourself to Better Structure
For the past few months, I’ve been hearing concerns about how leaders can take care of themselves to make sure they’re ready to perform. Companies are worried about burnout and turnover after what feels like... Continue reading
How to Choose Acceptance as an Effective Way to Take Feedback
Most of us have trouble accepting feedback and criticism without behaving at least a little pridefully or defensively, or actually going on the attack. And even though I write and coach about it, I’m only... Continue reading
Some People Manage by Fear. Here’s How to Face Them
I’m lucky that none of my direct clients try to “motivate” their team members through fear—or at least, not intentionally. Many employees experience some level of fear just from being part of a power hierarchy... Continue reading
It’s Never Good to Tell Your Boss “I Can’t.” Try These Approaches Instead
One of my clients was distressed about how much his new boss was pressuring him. His boss kept loading him up with multiple new initiatives and demands to increase his team’s performance with no apparent... Continue reading
Two Criteria That Make It Practical to Engage in Conflict
How can you decide when and how to get involved in a work conflict? Even if right is on your side, and you have a high enough level of hierarchical power, two assessments will help... Continue reading
Ways to Handle People Who Try to Frighten You Off When They’re Under Pressure
Have you ever worked with someone who had so much trouble being confronted or found in the wrong that they would create a deflective smokescreen of issues to avoid accountability? And if so, did you... Continue reading
4 Ways To Free Yourself From Conflict Even When You’re Horribly Stuck
This post originally appeared on Forbes. Sometimes you just can’t resolve a conflict completely, even if it’s a righteous one. Maybe your boss refuses to cough up the resources you need for your people. Or... Continue reading