Someone recently asked me if the current polarization in both politics and social media is also making people less willing to hear opposing views at work. I responded that even before the digital age, like-minded... Continue reading
It's a leader's responsibility to sustain a productive work culture, even when individuals behave in countercultural or unnecessarily disruptive ways. But coming up with effective ways to work things out is not an intuitive process.... Continue reading
This article originally appeared on Forbes. All too often, leaders feel as if they’re sending smoke signals into a black hole while receiving little or no response from employees. Or they wonder why workplace disagreements persist... Continue reading
This article originally appeared on hbr.org. It’s not uncommon to work with a leader who has big, creative ideas but doesn’t really understand operations or implementation. These people aren’t interested in hearing the countless details... Continue reading
The apocryphal curse, “May you live in interesting times,” suggests that “interesting” can also mean “trying,” or “disruptive,” and definitely hard to handle. It’s possible that every generation feels like it lives in times that... Continue reading
This article originally appeared on hbr.org. Many family businesses take on the distinctive identity, focus, and idiosyncrasies of the family leaders who run them. These norms can be motivating and can create a sense of common... Continue reading
This article originally appeared on Forbes. It’s terribly hard for most people to raise crucial disagreements at work, even though staying silent can mean we miss production deadlines, misunderstand customers’ requirements and stifle creativity because no one... Continue reading
We most often think conflict is about the people we’re fighting with, but it doesn’t have to be that way. There are straightforward — although not necessarily easy — approaches to working through conflicts faster... Continue reading
When John Rouda interviewed me for Geek Leaders, a podcast geared toward IT and tech people, we chatted about a generally under-discussed topic: leadership’s responsibility to integrate tech people into the larger organization, not just... Continue reading
This article originally appeared on Forbes. Culture is a significant determinant of company success, and yet it’s a slippery thing to define. That’s why public examples of well-defined cultures, such as the famous 2009 125-slide deck from Netflix,... Continue reading
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