We’re all familiar with people who don’t take feedback well, who close up like a clam or justify their behavior vociferously. In the last couple of weeks, though, I’ve seen two distinct responses to receiving... Continue reading
This post originally appeared on Forbes. Are you missing the opportunity to attract or retain a highly motivated and qualified segment of the working population? Research shows that disabled people have higher levels of motivation, innovation, loyalty,... Continue reading
When Elon Musk announced that he only wanted “hardcore” employees at Twitter who would commit to “long hours at high intensity,” he reinforced the Us vs. Them mindset around the conflicting needs of employers and... Continue reading
This post originally appeared on Forbes. It’s widely understood that workplace diversity is a positive productivity factor. Given that many organizations now set and measure diversity targets, why aren’t diversity programs more effective? And why do even... Continue reading
Sometimes things go completely wrong without warning. What are the most typical reactions? You can curse and complain (and possibly raise your blood pressure).You can sit, locked in dread, unable to think and afraid... Continue reading
In today’s complex work environments, we’re often dependent on some other department or colleague—either upstream or downstream—to generate the results we’re held responsible for. And yet numerous clients complain to me that their work gets... Continue reading
How can you tell when it’s time to stop negotiating with, debating, or accommodating a new boss—in other words, when is it time to cut your losses and move on to other opportunities? I had... Continue reading
In our workplace culture, most of us have been trained—or at least prefer—to believe that if we don’t hear any disagreement, there probably isn’t any. And we think that’s a good thing! Most of us... Continue reading
Now that it’s normal to encounter people who seem to be talking to themselves because of the inconspicuousness of technology, perhaps it’s time to take advantage of the benefits of really talking to ourselves. After... Continue reading
Leaders often find that it’s harder than they expected to get people to change their behavior—not only to ask them to change, but also to explain how to make the actual change. Many execs are... Continue reading
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