Tag: listening
How to Help People Bring Their Whole Selves to Work
As a consultant and executive coach, I try to listen very carefully to what people are saying. I listen to understand their concerns, gain deeper insights into who they are as individuals, and find the... Continue reading
Here Is a New Way to Stop Saying “But”
A dear client and I were having a call the other day, discussing some development that one of his subordinates needed. “I’m going to tell her that this is good,” he said, “but I need... Continue reading
Why Can’t Corporate Communications Be Better for People?
The other day an email with the innocuous subject line “Update from Skillshare” hit my inbox. Usually, I ignore the messages I get from online education providers. But I’d posted a course on Skillshare, back... Continue reading
How to Help Yourself If You’re Feeling Stuck At Work
This article originally appeared on Forbes. When I interview executives for corporate change management or improvement projects, they often talk about the feeling that they’re not making or seeing enough progress. Indeed, according to Gallop’s 2017... Continue reading
What You Should Do If You See Your Boss Is in Trouble
It’s a boss’s job to provide employees with direction and guidance, ensuring effective performance and development. That includes keeping employees safe within the organization and helping them do well, both for their own sakes and... Continue reading
In HBR: The Problem with Using “I Statements” at Work
This article originally appeared on hbr.org. It has become common advice for businesspeople to use “I statements” — such as, “I feel frustrated that you missed the budget deadline twice” — as a way to... Continue reading
How to Survive Being Promoted Past Your Peers
A significant number of employees, supervisors, managers, and even vice presidents find themselves getting promoted and having to figure out how to detach from their old peers as well as how to fit in with... Continue reading
How to Make a Small Tweak in Communication for a Surprisingly Big Change
When I interviewed a group of highly experienced technical employees at a client company last week, one of the things I asked them was what consistently made them nuts on the job. They told me... Continue reading