Workplace Wisdom

30 Oct 2018

What You Should Do If You See Your Boss Is in Trouble

It’s a boss’s job to provide employees with direction and guidance, ensuring effective performance and development. That includes keeping employees safe within the organization and helping them do well, for their own sake and to ensure the team, gets a good return on their hiring and training investment. But even if your relationship with your boss is solid, it doesn’t mean that everyone else is happy with them or that they’re successful in their roles and responsibilities. Your boss could […]

23 Oct 2018

The Problem with Using “I Statements” at Work

This article originally appeared on hbr.org. It has become common advice for businesspeople to use “I statements” — such as, “I feel frustrated that you missed the budget deadline twice” — as a way to raise challenging conversations without causing colleagues to feel blamed or under attack. Indeed, I statements may be helpful during situations in which you have a close personal relationship to a colleague who cares about your well-being, or when you want to show that a particular […]

06 Mar 2018

How to Survive Being Promoted Past Your Peers

A significant number of employees, supervisors, managers, and even vice presidents find themselves getting promoted and having to figure out not only how to detach from their old peers as well as how to fit in with their new ones. The transition can be difficult to navigate, but these 10 behaviors can help you avoid the standard pitfalls and become more successful faster. Leave your old job carefully. Exiting your old department with unfinished projects or messy relationships will undercut […]

23 Jan 2018

How to Make a Small Tweak in Communication for a Surprisingly Big Change

When I interviewed a group of highly experienced technical employees at a client company last week, one of the things I asked them was what consistently made them nuts on the job. They told me about daily frustrations that ranged from software problems to the challenges of trying to do deep, creative thinking in the distracting open-office setup — all of which were straightforward, reasonable concerns. And then one observably upbeat and seemingly unflappable fellow shook his head a little, […]

14 Nov 2017

How to Get the Best from Millennials: Don’t Make Them a Monolith

At a luncheon for women business owners a few weeks ago, several people at my table complained about the Millennials on their staffs: They don’t follow directions or only do exactly what we tell them, and they don’t take the work seriously. These business leaders practically egged each other on: Millennials are sullen; they don’t communicate; and, when facing big project deadlines, never go the extra mile. Getting to Know Your Millennials After a few minutes, I interrupted the game […]

17 Jan 2017

Watch Out for 3 Surprising Mistakes in Executive Hiring

Why would you ever consider hiring someone whose behavior you disrespect? Eventually, the relationship will end in tears — and if you’re not the one crying, you’ll be handing out the Kleenex. But it can be extremely challenging to find and hire the optimal person, and companies can wind up choosing people who bring whopper weaknesses to the job along with their desirable strengths. Unfortunately, some weaknesses are so damaging that they can outweigh even significant strengths. So be careful! […]

29 Nov 2016

Want to Be a Successful Leader? Guess What: It’s Not About You

Think about every boss you’ve had since you were a kid, even including the parents of the kids you babysat, the owner of the greasy spoon where you waited tables, and the director of the camp where you were a counselor. Were any of these bosses so inspiring that whenever they come to mind, you recall how much you wanted to be like them? What behaviors clued you in that these folks belong to a special category of successful leaders? […]

20 Sep 2016

How Can I Help You If I’m Not Listening to You?

“Andy, you’re not listening to me, bro!” I heard this accusation delivered in the hall outside my office in a very tense tone by a fellow with a very tense face. There’s a mortgage brokerage on my floor, and sometimes, when the phone reps are having a hard time with a borrower, they leave their office and talk on their mobiles or headsets in the hallway. Real estate transactions can be stressful. They involve big money, huge commitments, and multiple […]

17 May 2016

If You’re Not Wandering, You May Be Lost

When it comes to what’s going on in his business, one of my favorite CEOs has the humility to say, “I don’t know what I don’t know.” He wisely acknowledges what many C-suite leaders don’t: If he only knows what his subordinates present to him, then he doesn’t know enough. So this CEO makes good use of a sophisticated technique called managing by wandering around (aka MBWA). Get Yourself a Roaming Plan Tom Peters, the consultant’s consultant, frequently stresses the […]

16 Feb 2016

Does “Radical Candor” Really Work?

Let’s talk about “radical candor” now, before it gets too popular. Radical candor, also known as “front-stabbing,” is the management “secret” of former Google director Kim Scott. This direct form of critique is meant to prevent the typical workplace passive-aggression, soft-pedaling, and avoidance of tough truths. It’s intended to produce better results for both individuals and the business by cutting to the heart of any misguided, ineffective behavior promptly. Ms. Scott is extremely clear about the simultaneous requirement for “caring […]

 

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