I say this to clients all the time: Bad structures and bad systems break good people. And broken people break others. But while we may notice when a person behaves badly, we don’t always perceive... Continue reading
This post originally appeared on Forbes. So much of work can feel transactional, cold, even mind-numbing. But it doesn’t have to be that way. As Dr. Robert Waldinger, professor of psychiatry, director of the Harvard Study of... Continue reading
One of my clients is recognized as an up-and-coming leader in his company. He aspires to be part of the senior leadership team (SLT) but isn’t there yet. His biggest frustration is this: He has... Continue reading
We’re all familiar with people who don’t take feedback well, who close up like a clam or justify their behavior vociferously. In the last couple of weeks, though, I’ve seen two distinct responses to receiving... Continue reading
This post originally appeared on Forbes. Are you missing the opportunity to attract or retain a highly motivated and qualified segment of the working population? Research shows that disabled people have higher levels of motivation, innovation, loyalty,... Continue reading
When Elon Musk announced that he only wanted “hardcore” employees at Twitter who would commit to “long hours at high intensity,” he reinforced the Us vs. Them mindset around the conflicting needs of employers and... Continue reading
The first time I had to fire someone, I was 22—and I was given no training, instructions, or support. The experience was so upsetting that as soon as the meeting was over, I ran to... Continue reading
This post originally appeared on Forbes. It’s widely understood that workplace diversity is a positive productivity factor. Given that many organizations now set and measure diversity targets, why aren’t diversity programs more effective? And why do even... Continue reading
Sometimes things go completely wrong without warning. What are the most typical reactions? You can curse and complain (and possibly raise your blood pressure).You can sit, locked in dread, unable to think and afraid... Continue reading
In today’s complex work environments, we’re often dependent on some other department or colleague—either upstream or downstream—to generate the results we’re held responsible for. And yet numerous clients complain to me that their work gets... Continue reading
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